FAQ's
Have a Question?
What is your returns policy?
We offer a 30 day money back guarantee on all TrimX products. If you’re not fully satisfied, you can return the product within 30 days of delivery as long as it’s in original, unused condition.
How do I start a return?
Just email us with your order number. Our team will guide you through the quick return process and provide the correct return address based on your location.
When will I receive my refund?
Once your return arrives and is inspected, refunds are processed within 3–5 business days back to your original payment method. You’ll receive a confirmation email once completed.
Do you ship worldwide?
Yes — TrimX ships globally. Shipping rates and delivery estimates are shown at checkout for your region.
How long does shipping take?
Delivery times vary by country, but most orders arrive within:
• Australia & NZ: 2–7 business days
• USA & Canada: 5–12 business days
• Europe & UK: 6–14 business days
• Rest of World: 7–20 business days
Will I receive tracking?
Absolutely. Every order comes with full tracking. You’ll receive your tracking link by email as soon as your order has been dispatched.
How hard is the TrimX installation?
It’s a simple bolt-on install. No drilling. No tuning. No modifications. Most riders have it fitted in under 10 minutes with basic tools.
Will TrimX affect my ski’s low-trim handling?
No — zero trim stays zero trim. Your ski behaves normally at low trim, and TrimX only activates when you push the upper trim range.
What models does TrimX fit?
Our product pages list all compatible Sea-Doo models. If you’re unsure, contact us with your year and model and we’ll confirm fitment before you order.
How do pre-orders work?
Pre-order products are reserved in advance and shipped the moment new stock arrives. Estimated dispatch dates are shown on the product page.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn’t shipped, we can adjust or cancel it. Once it’s dispatched, it can be handled through our returns process.
My order hasn’t arrived yet — what do I do?
First, check your tracking link for updates. If it hasn’t moved or appears stuck, contact us and we’ll follow up with the carrier directly.
Do TrimX products come with a warranty?
Yes — all TrimX products are backed by a 12-month warranty covering manufacturing defects and faults under normal use.
What if my item arrives damaged?
Contact us immediately with photos. We’ll send a replacement as fast as possible at no extra cost.
How do I contact support?
Email our team anytime from our Contact Us page. We aim to respond within 24 hours.
Is TrimX safe to use at high speeds?
Yes — TrimX is marine-grade, rigorously tested, and designed to maintain stable handling at all speeds. Always ride within your ability and local regulations.
Will it void my warranty with Sea-Doo?
TrimX is a bolt-on accessory and does not modify your ECU or engine. Most dealerships treat it like any other aftermarket accessory.
Can beginners use TrimX?
Absolutely. The ski rides exactly the same at low trim. TrimX only kicks in when you push the trim up — giving beginners confidence and experienced riders more performance.
What is your returns policy?
We offer a 30 day money back guarantee on all TrimX products. If you’re not fully satisfied, you can return the product within 30 days of delivery as long as it’s in original, unused condition.
How do I start a return?
Just email us with your order number. Our team will guide you through the quick return process and provide the correct return address based on your location.
When will I receive my refund?
Once your return arrives and is inspected, refunds are processed within 3–5 business days back to your original payment method. You’ll receive a confirmation email once completed.
Do you ship worldwide?
Yes — TrimX ships globally. Shipping rates and delivery estimates are shown at checkout for your region.
How long does shipping take?
Delivery times vary by country, but most orders arrive within:
• Australia & NZ: 2–7 business days
• USA & Canada: 5–12 business days
• Europe & UK: 6–14 business days
• Rest of World: 7–20 business days
Will I receive tracking?
Absolutely. Every order comes with full tracking. You’ll receive your tracking link by email as soon as your order has been dispatched.
How hard is the TrimX installation?
It’s a simple bolt-on install. No drilling. No tuning. No modifications. Most riders have it fitted in under 10 minutes with basic tools.
Will TrimX affect my ski’s low-trim handling?
No — zero trim stays zero trim. Your ski behaves normally at low trim, and TrimX only activates when you push the upper trim range.
What models does TrimX fit?
Our product pages list all compatible Sea-Doo models. If you’re unsure, contact us with your year and model and we’ll confirm fitment before you order.
How do pre-orders work?
Pre-order products are reserved in advance and shipped the moment new stock arrives. Estimated dispatch dates are shown on the product page.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn’t shipped, we can adjust or cancel it. Once it’s dispatched, it can be handled through our returns process.
My order hasn’t arrived yet — what do I do?
First, check your tracking link for updates. If it hasn’t moved or appears stuck, contact us and we’ll follow up with the carrier directly.
Do TrimX products come with a warranty?
Yes — all TrimX products are backed by a 12-month warranty covering manufacturing defects and faults under normal use.
What if my item arrives damaged?
Contact us immediately with photos. We’ll send a replacement as fast as possible at no extra cost.
How do I contact support?
Email our team anytime from our Contact Us page. We aim to respond within 24 hours.
Is TrimX safe to use at high speeds?
Yes — TrimX is marine-grade, rigorously tested, and designed to maintain stable handling at all speeds. Always ride within your ability and local regulations.
Will it void my warranty with Sea-Doo?
TrimX is a bolt-on accessory and does not modify your ECU or engine. Most dealerships treat it like any other aftermarket accessory.
Can beginners use TrimX?
Absolutely. The ski rides exactly the same at low trim. TrimX only kicks in when you push the trim up — giving beginners confidence and experienced riders more performance.
